IW Assist Maintenance Solutions

Maintenance can often be overlooked as it is an investment with no immediate tangible reward. It's not unlike home and contents or travel insurance, where you may spend money with no obvious returns. That is, until something goes wrong. All that money saved over the years and all that time spent worrying about potential problems are suddenly for nothing.

In a healthcare environment, IT maintenance (both hardware and software) is vital in reducing system downtime. Integrated Wireless specialise in converged communications, from simple messaging and voice to large-scale duress and evacuation solutions. Due to the nature of this business, excess downtime may mean a nurse under threat cannot raise an alarm resulting in injury or in some cases death.

IW Assist maintenance includes the following benefits:

• Experience- with over 25 years of experience in this marketplace, we have encountered most if not all problems that may arise.

• Protect your investments- looking after your assets will prevent unexpected breakage and unaccounted costs. Yearly maintenance costs can be calculated into the budget from day one.

• Reduced downtime and delays- with a 2 hour response time for major problems and 8 hours for minor issues, problems are dealt with promptly providing peace of mind for all involved. 

"Outstanding. Your ongoing service and support has been second-to-none and significantly increased up-time across many of our facilities. With faulty handsets replaced and back in operation next business-day, it's one less thing to worry about."

           - Anna Gittens, Facility Planner Mental Health, Sydney & South Western
             Sydney LHD

If you are an existing Integrated Wireless customer considering our maintenance solutions, save your time, money and sanity by getting in touch now. Do not leave it until it's too late.

The difference between GPS, RFID and RTLS

It can be difficult to tell the difference between these three acronyms, so let's start with their full names:

GPS- Global Positioning System

RFID- Radio Frequency Identification

RTLS- Real-Time Location System

All three of these technologies can and are used as location-based solutions. Which one to use depends on the industry you are in and area you are looking to cover. When sifting through the Ekahau blog, I came across a short, concise table describing the main differences:

GPS	RFID (Passive)	RTLS
Outdoor location tracking technology for global tracking	Electronic identification technology that uses small, inexpensive, passive tags	Active tags are used for locating high-value assets and people in real time, enterprise-wide
Accuracy: 10+ meters	Accuracy: Only locatable next to RFID reader gates	Accuracy: Typically from sub-1 meter to 3 meters. Depends on WiFi infrastructure in place.
Usage: Smartphone consumer apps, car navigator	Usage: Warehousing, retail, other logistic	Usage: Asset management, staff safety, patient / consumer tracking. Mostly in healthcare

Ekahau's RTLS based solution in more detail, including it's Vision software application (the brains behind the operation):

RTLS solutions operating off the Wi-Fi network

I hope this helps distinguish the basic differences in these technologies. Any questions, comments or other interesting articles, please post below! 

For greater depth and applications of the above solutions, click here.

IW Partner With Trans Data Management

As mentioned previously, Integrated Wireless (IW) have signed a new partnership with TransData Management Ltd (TDM) to exclusively distribute their rail solutions Australia-wide.

Recently, IW Sales & Marketing Director Feargal O'Farrell and Sales Executive Luke Boicos travelled to London to meet with the TDM team in order to discuss rail solutions in detail, as well as opportunities in the Australian marketplace.

IW's Feargal O'Farrell (third from right) and Luke Boicos (fourth from right) in London

We are delighted to work with TDM and look forward to deepening this relationship over the coming years.

For more information around rail solutions in Australia, click here! 

Infant Abduction in Auckland

According to The Aucklander, an 11-day-old baby was snatched from the Intensive Care Unit (ICU) of Auckland Hospital just under 2 weeks ago. The Police sent out a public alert for any information regarding the baby the night of the abduction, with a tip-off from a member of the public coming the following morning.

"Jacob has been found along with his mother. The baby was alive and well when police officers arrived," said Northern Police Communications spokesman Inspector Peter Raynes. The investigation team are assessing whether to press charges.

Luckily this situation had a positive outcome with no harm caused to the infant. Unfortunately, there are many cases where the result is quite the opposite, amounting to indescribable grief for families and a bad reputation for those hospitals involved.

In order to help protect these babies, their families and your business, Integrated Wireless (IW) deploy Infant Protection Systems (IPS) to hospitals Australia-wide. Tamper-proof baby tags are worn by the infant, triggering an alarm when passing one of many security grade RFID receivers distributed throughout the ward at every door. This alarm is sent to security and/or nursing staff and the situation is resolved quickly and efficiently.

To find out more about existing sites with IW's IPS solution in place and how it can help your facility, click here and get in touch.